Refund policy

Refund & Return Policy

Last updated: August 4, 2026

Thank you for shopping with KiMi's Kwilts & Krafts! Because most of our items are handmade and personalized to order, please read this policy carefully before purchasing.

Personalized/Custom Items (Quilts)

Our Keepsake Kwilts, Crib Quilts, and Youth Quilts are handcrafted specifically for you, with names, dates, and other custom details chosen at checkout. Because these items are made to order, we are unable to accept returns or exchanges for personalized items unless the item arrives damaged or defective, or we made an error in your personalization (e.g., a misspelled name that doesn't match what you submitted at checkout).

Please double-check all personalization details before completing your order  we make each item exactly as it's submitted.

Non-Personalized Items (Pet Bandannas)

For non-personalized items, we accept returns within 14 days of delivery, provided the item is unused, unwashed, and in its original condition. To start a return, contact us at kim.frasure.jr@gmail.com with your order number.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery at kim.frasure.jr@gmail.com with your order number and a photo of the issue. We'll make it right with a replacement or refund.

Refunds

Once a return or issue is approved, refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable except in cases of our error.

Cancellations

Because most items are made to order, please contact us within 24 hours of placing your order if you need to cancel or change personalization details. Once production has started, we may not be able to make changes.

Questions?

Reach out anytime at kim.frasure.jr@gmail.com or (859) 749-0613.